Loading Events

Managing Aggressive Behaviour in Primary Care

Thursday, October 12 2023
12:30PM - 5:00PM (ACDT)
313 Payneham Road, Royston Park South Australia 5070

Recommended For

GPs, Practice Managers, Allied Health Professionals, Nurses, Primary Health Care Providers & Admin Staff.


This workshop is suitable for anyone working in primary health who may encounter clients that potentially may become verbally aggressive. It will help participants build their confidence in dealing with outbursts of client aggression in a goal centred way. It provides a set of language skills and proven strategies to deal with confrontational situations, and challenging behaviours while at work.

Please be advised, this workshop deals with responding to aggressive patients by providing participants with realistic situations. It will include potentially confronting language and situations and role plays.

Learning Outcomes

Identify causes of aggressive behaviour.
Recognise common triggers and behaviours of concern.
Identify practical strategies to promote positive relationships.
Demonstrate skills to de-escalate aggressive behaviour.


Lunch on arrival
12:30PM - 1:00PM (ACDT)
1:00PM - 5:00PM (ACDT)
Coffee Break
2:30PM - 3:00PM (ACDT)


Marc Kalme
Verbal Armour Skills

A cancellation fee of $44 will be charged via invoice for non-attendance at this event. To notify us of your inability to attend, please email events@ampheat.com.au by no later than 3 full business days prior to the event.  If your cancellation is inside 3 business days and unavoidable, please ensure you contact the event manager to discuss whether this fee can be waived for your circumstance.


Non-attendance means you have registered and not notified us of your inability to attend at least 3 full working days prior to the event. 


Why do we charge this fee?

This fee is to cover administration, catering, venue and speaker costs.


Your notification of your inability to attend enables us to provide courtesy notification to speakers who are giving of their valuable time of a drop in attendance numbers. It may also enable us to give someone on a wait list your seat at the event. If we are notified in time to reduce catering numbers with a venue and not be charged, funding can be put towards future education events enabling us to offer more topics. Very low attendance numbers notified with enough notice may also enable us to re-schedule the event to a future date. For these reasons, please let us know with as much notice as possible if you cannot attend.

Contact Us


Let Us Assist you with Your Next Event.

Let's have a chat





Dr Rosanne Skalicky

Rural Generalist in Critical Care, Royal Flying Doctors SA

Dr Skalicky (often referred to as ‘Dr Rose’), is a senior Emergency Physician with extensive national and international experience. Having worked as an emergency physician in Tasmania, Queensland, and South Australia (RAH), Dr Rose headed overseas in 2009. With a passion for equitable access to healthcare and international development in EM, Dr Rose has spent the last decade working overseas in a fulltime capacity – remote NW Tanzania and most recently in Myanmar. In Myanmar, Dr Rose worked under the Ministry of Health developing acute emergency services and training nationally, which included a full-time teaching and clinical load. Having returned to Australia in early 2021 Dr Rose is currently employed by the RFDS as a Rural Generalist in Critical Care, working primarily out of Port Augusta.

Dr Roses’ professional interests include:

·Improving equity in health access
·Health care development of EM in low-middle income countries
·Capacity building of Health staff

When not at work Dr Rose enjoys caring for her family, reading, craft, and obviously seeing new places, and engaging with people from different cultures.