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The world is an interesting place that has a great variety of people, personalities and situations. At various times these human interactions can result in difficult situations and conflict. Being able to effectively respond to difficult situations or behaviours will help you to navigate challenging situations and personalities with strategies that maintain professionalism in the face of adversity. Being able to manage difficult situations will help you to become a better communicator and provide you with the skills to deal with conflict to ensure a mutually beneficial resolution.

Business SA – Dealing with Difficult Situations Training

Tuesday, February 20 2024
10:00AM - 2:00PM (ACDT)
Upnext
313 Payneham Road, Royston Park South Australia 5070
$62

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About

The world is an interesting place that has a great variety of people, personalities and situations.

At various times these human interactions can result in difficult situations and conflict.

Being able to effectively respond to difficult situations or behaviours will help you to navigate challenging situations and personalities with strategies that maintain professionalism in the face of adversity. Being able to manage difficult situations will help you to become a better communicator and provide you with the skills to deal with conflict to ensure a mutually beneficial resolution.

Learning Outcomes

Understanding difficult behaviours and what drives them.
Understanding the brains response to other peoples behaviours.
Understanding the impact difficult situations have on business.
Develop a better understanding on the theories on behaviour.
Understand the best strategies to deal with difficult situations
Understanding the misconceptions about conflict and developing your own conflict management strategies .
Learn how to become better communicator.
Learn how to become more assertive when dealing with conflict situations.
How to effectively manage your team during challenging times.
Using the power of choice

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Bio 

Dr Rosanne Skalicky

Rural Generalist in Critical Care, Royal Flying Doctors SA

Dr Skalicky (often referred to as ‘Dr Rose’), is a senior Emergency Physician with extensive national and international experience. Having worked as an emergency physician in Tasmania, Queensland, and South Australia (RAH), Dr Rose headed overseas in 2009. With a passion for equitable access to healthcare and international development in EM, Dr Rose has spent the last decade working overseas in a fulltime capacity – remote NW Tanzania and most recently in Myanmar. In Myanmar, Dr Rose worked under the Ministry of Health developing acute emergency services and training nationally, which included a full-time teaching and clinical load. Having returned to Australia in early 2021 Dr Rose is currently employed by the RFDS as a Rural Generalist in Critical Care, working primarily out of Port Augusta.

Dr Roses’ professional interests include:

·Improving equity in health access
·Health care development of EM in low-middle income countries
·Capacity building of Health staff

When not at work Dr Rose enjoys caring for her family, reading, craft, and obviously seeing new places, and engaging with people from different cultures.